Digital mediation

Booking an appointment at the prefecture, applying for social assistance, filing your taxes… today, most of these procedures are done online. For many, this makes life easier, but for others, it is a real obstacle. It is in this context that the idea of a right to remain offline is emerging: the possibility for everyone to continue accessing public services without being required to use the Internet.

Par Hélène Granet

What can you do when, due to a lack of equipment, limited digital skills, or stress related to using technology, online procedures turn into an obstacle course? Here is an overview of the organizations dedicated to supporting citizens in this area.

Par Chloé Verlaque

Knowing how to effectively use digital devices is an essential asset for fully participating in modern life. For those born before the era of new information and communication technologies, it's challenging to keep up with the quick pace of various digital advancements.

Par Julie-Sophie Lemoine

On the digital side, what does 2024 have in store for us? Artificial intelligence, eco-design, social networks, regulations, digital divide... so many areas undergoing significant changes that promise a year full of news.

Par Les e-novateurs

What means are deployed to combat the digital divide in France? What actors intervene with French people in difficulty with digital technology, and in which regions are they most present? Who benefits from this support, and what topics does it cover? The answers in numbers.

Par Louise Pastouret

Reading and responding to emails. Using a search engine to find information. Downloading an application on a smartphone. Typing a letter in a word processing software. Transferring photos to a USB key. Logging in to your CAF, Ameli, Impôts account... Do all of these tasks seem obvious to you? However, this is far from being the case for all French people. To train, support, and make them autonomous, structures are mobilizing. So that digital technology becomes truly accessible to everyone.

Par Louise Pastouret

Reading, writing, using a computer, mastering software, and browsing the web: essential skills these days. Obvious for some, they pose problems for many others... and turn their daily lives into a chore.

Par Louise Pastouret

[DATA] Get some significant figures to get an idea of digital support in France. Here's an overview in numbers and icons - it's easier to digest than a long text 😙. Explore key information about the French digital support program called Conseiller·es numériques France Services. Financed by the government, it aims to bridge the digital divide by assisting those in need. Discover the best-equipped regions, beneficiary characteristics, and the addressed challenges during these support sessions. Find out more in the article.

Par Louise Pastouret